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  Public Ticket #3734659
Amelia Plugin Critical Error
Closed

Comments

  • Dominic Hart started the conversation
    September 29, 2024 at 6:21pm

    I downloaded the standard version of the Amelia plugin from the store, then uploaded it as a zip file to my wordpress site. I can activate it, but when i click on the Amelia tab in the dashboard menu, the error message comes up, "

    There has been a critical error on this website. Please check your site admin email inbox for instructions."

    I have tried activating with different themes, and with no other plugins active. Nothing works

  •  1,733
    Marko replied
    September 30, 2024 at 5:50am

    Hello there,

    Thank you for reaching out to us.

    Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user,
     FTP credentials and the database access ( Either link with credentials for PHPMyAdmin or Hosting Panel),
     so our developers can debug the plugin, and see what's going on?

    If you're not able to provide us with a staging site, can you clone your website?

    If yes - I'll ask you to install the All-in-One WP Migration plugin. It will generate a file that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
    Please note that this file will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

    Make sure that you click on private reposne below.

    Looking forward to your reply.  

    Kind Regards, 

    Marko Davidovic [email protected]

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