The latest update deleted all of our events. It also kept the calendar from displaying on the front end and the booking feature. The settings (for only the events section) also would not load from the slide out on the right hand side of the screen in the backend. I have restored my site and the amelia plugin to 7.7.1 and everything is back to fully operational again.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
You should not need live site details. I gave you an exact clone of the site. Why would I want you poking around the live site with you troubleshooting the very thing that is currently working because I have not updated the plugin. Never heard of needing a production site when you are literally being provided the staging site.
You can either help me with the credentials I provided or I will simply go purchase a different events plugin.
Yes sorry I have a plugin that hides the menus and I forgot that it also hides it to other admins. I added the account to the approved list so you should have total access to everything in the backend. I have to do it that way because the employees to this business go into the backend and I try to make it where they don't have to worry about messing anything up and its a cleaner side menu that only gives them options that are pertinent to what they are in the backend for. Again sorry about that.
This same morning you sent this it looks like Amelia had another update. When I update to 7.8.2 its the same problem I had originally. The events area on the front end just cycles with an hour glass while they disappear within the backend.
The latest update deleted all of our events. It also kept the calendar from displaying on the front end and the booking feature. The settings (for only the events section) also would not load from the slide out on the right hand side of the screen in the backend. I have restored my site and the amelia plugin to 7.7.1 and everything is back to fully operational again.
Hello Dennis,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Dennis,
Can you please provide me with the live website credentials so I can take a look into this and let you know what the issue is?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
You should not need live site details. I gave you an exact clone of the site. Why would I want you poking around the live site with you troubleshooting the very thing that is currently working because I have not updated the plugin. Never heard of needing a production site when you are literally being provided the staging site.
You can either help me with the credentials I provided or I will simply go purchase a different events plugin.
Thank you.
Hello Dennis,
Thank you for clearing that up.
Can you please update the permissions of this user to admin so I can perform checks and provide you with an update on this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes sorry I have a plugin that hides the menus and I forgot that it also hides it to other admins. I added the account to the approved list so you should have total access to everything in the backend. I have to do it that way because the employees to this business go into the backend and I try to make it where they don't have to worry about messing anything up and its a cleaner side menu that only gives them options that are pertinent to what they are in the backend for. Again sorry about that.
Hello Dennis,
I just updated the Amelia plugin to the latest version and the events are displayed fine on the front-end.
Please let me know if that works for you as well.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
This same morning you sent this it looks like Amelia had another update. When I update to 7.8.2 its the same problem I had originally. The events area on the front end just cycles with an hour glass while they disappear within the backend.
Hello Dennis,
Please provide me with the live credentials and I will assist you with this.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables