I am currently using the Amelia plugin to manage purchased packages for clients, and I have a specific inquiry regarding the modification of expiry dates for packages.
At present, the expiry date is set automatically for each package when purchased. However, there are instances where I need to modify the expiry date for individual clients after the package has been purchased.
Could you please advise how I can edit the expiry date for a specific client? Is there an existing feature that allows me to make these modifications manually?
Additionally, I would like to know if it is possible to modify the expiry date via the frontend, and if so, how you would recommend doing that. Alternatively, do you suggest performing this modification on the backend instead? I want to ensure that any changes made are seamless and do not disrupt the client experience.
Thank you in advance for your support, and I look forward to hearing from you.
The duration you set is for the package while the appointments within a package are defined by the "Period available for booking" in Amelia's General Settings or individual settings of a service. So, if you sell a package with 10 appointments, and set the duration of the package to be 1 year, your customers will have 1 year to book those 10 appointments.
However, the appointments within a package can be booked as far ahead as you configured the "Period available for booking in advance" in Amelia's General Settings, or individual service setting. For example, if this is set to 30 days, at the time when an appointment is being booked, the customers will be able to choose the dates 30 days from TODAY. Defining the duration of the package doesn't define the availability of appointments.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Dear Amelia Support Team,
I hope this message finds you well.
I am currently using the Amelia plugin to manage purchased packages for clients, and I have a specific inquiry regarding the modification of expiry dates for packages.
At present, the expiry date is set automatically for each package when purchased. However, there are instances where I need to modify the expiry date for individual clients after the package has been purchased.
Could you please advise how I can edit the expiry date for a specific client? Is there an existing feature that allows me to make these modifications manually?
Additionally, I would like to know if it is possible to modify the expiry date via the frontend, and if so, how you would recommend doing that. Alternatively, do you suggest performing this modification on the backend instead? I want to ensure that any changes made are seamless and do not disrupt the client experience.
Thank you in advance for your support, and I look forward to hearing from you.
Hello there,
Thank you for reaching out to us.
The duration you set is for the package while the appointments within a package are defined by the "Period available for booking" in Amelia's General Settings or individual settings of a service. So, if you sell a package with 10 appointments, and set the duration of the package to be 1 year, your customers will have 1 year to book those 10 appointments.
However, the appointments within a package can be booked as far ahead as you configured the "Period available for booking in advance" in Amelia's General Settings, or individual service setting. For example, if this is set to 30 days, at the time when an appointment is being booked, the customers will be able to choose the dates 30 days from TODAY. Defining the duration of the package doesn't define the availability of appointments.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
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