We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3734365
Service package management.
Closed

Comments

  • Maria Esther started the conversation

    Hello. I have a package created in Amelia, specifically I run a gym where I offer classes with an instructor. I have created a package of 18 classes that the client can use over the course of a month for a monthly price. Well, I automatically charge my clients' monthly fees from the bank... so at the end of each month, I will verify that the clients have paid and will need to assign them the same package of 18 classes for the following month. Therefore, I don’t want the clients to buy these packages, since they have already paid for them via direct debit through the bank.

    The problem I encounter is that when I go to the manage packages section and want to assign this 18-class package to my gym clients, I have to assign a package to each client one at a time. Right now, I have 35 verified clients, and I have to go through this process 35 times. Is there any way to assign the 18-class package to all my clients at once? This is a process I have to do every month, and the number of clients will keep growing, so doing it one by one is a bit complicated and takes a lot of time.

    Could you provide me with a solution? Thank you.

  •  1,705
    Uroš replied

    Hello Maria,

    Thank you for reaching out to us.

    Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/ 

    We carefully follow suggestions from our customers and the more votes the feature gets, the more priority we put on implementing that feature in one of the future updates. 

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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