We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, to purchase a license I need a tax receipt for the purchase to apply for the WAT deduction
The document must contain your company's data, including the WAT number. Details of my company Jiří Hovorka, B.Martinů 3, Děčín VAT number (WAT) CZ6411062097
enumeration of the transaction
Dobrý den, k nákupu licence potřebuji daňový doklad o koupi k uplatnění k odpočtu WAT
Doklad musí obsahovat údaje Vaší firmy, včetně čísla WAT. Údaje mé firmy Jiří Hovorka, B.Martinů 3 , Děčín DIČ( WAT) CZ6411062097
vyčíslení transakce
Our plugins are being sold through a reseller (Paddle),
and the only payment methods are PayPal or credit cards. Their receipt contains their VAT number.
If the VAT number of your company is not registered during the purchase, you can reach out to Paddle after the purchase and they will retroactively refund the VAT amount.
If that happens, here are the instructions, first please go to this Paddle Support Page, then hit "Chat to Support".
At first, you will see their Bot, just start a subject about "VAT refund", then ask for "Human support" and they will pass you to a live person to get your VAT refund.
At the moment it is like that, we don't have a better way if that happens, but we will be here if you have any questions or need any advice.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
Rate my support
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables