As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hello, to purchase a license I need a tax receipt for the purchase to apply for the WAT deduction
The document must contain your company's data, including the WAT number. Details of my company Jiří Hovorka, B.Martinů 3, Děčín VAT number (WAT) CZ6411062097
enumeration of the transaction
Dobrý den, k nákupu licence potřebuji daňový doklad o koupi k uplatnění k odpočtu WAT
Doklad musí obsahovat údaje Vaší firmy, včetně čísla WAT. Údaje mé firmy Jiří Hovorka, B.Martinů 3 , Děčín DIČ( WAT) CZ6411062097
vyčíslení transakce
Our plugins are being sold through a reseller (Paddle),
and the only payment methods are PayPal or credit cards. Their receipt contains their VAT number.
If the VAT number of your company is not registered during the purchase, you can reach out to Paddle after the purchase and they will retroactively refund the VAT amount.
If that happens, here are the instructions, first please go to this Paddle Support Page, then hit "Chat to Support".
At first, you will see their Bot, just start a subject about "VAT refund", then ask for "Human support" and they will pass you to a live person to get your VAT refund.
At the moment it is like that, we don't have a better way if that happens, but we will be here if you have any questions or need any advice.
Kind Regards,
Stefan Petrov
[email protected]
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