Hi, We run a small hotel on the outskirts of the city and plan to sell "day tickets" using your plugin. We checked the backend of a friend who uses the plugin for her spa, and we noticed that appointments with the same service, time, and employee are automatically grouped together. This is a problem for us because our staff consists of the general hotel team, and grouping the bookings would only make it more confusing and harder to read.

We could create "fake employees" to set up the services, but the reality is that different hotel staff members will handle the appointments. Additionally, in the attachment, you can see how all the bookings are “stuck” together, making it impossible to verify individual reservations, customer information, or payment details. The backend behaves as if one person booked the entire group, which is not ideal for us.

We also considered using the "events" feature, but it doesn’t seem to fit our needs.

Is there a way to show all appointments individually instead of grouping them by service, time, and employee?

Thanks!

Hi Stefan, Wanted to revisit this in Appointments. Right now I have 6 people capacity available in one given slot.

Customer A books for 3 people including themselves.
Customer B (totally different name, email etc - not related in any way to Customer A) books for just themselves.

So that is 4/6 slots. And they now appear within one group in that time/date slot.

However, Customer B (one person) wants to reschedule their appointment to another date and time. How do I go about this without affecting Customer A's booking which will need to remain unchanged?

Thanks

Hi Yes I am aware of all of these settings. But let's say that in your example, I want to move only 'test test' to another day and time (and leave the other one as is - 27th 2:30am). How do I do this?