Hi,
We run a small hotel on the outskirts of the city and plan to sell "day tickets" using your plugin. We checked the backend of a friend who uses the plugin for her spa, and we noticed that appointments with the same service, time, and employee are automatically grouped together. This is a problem for us because our staff consists of the general hotel team, and grouping the bookings would only make it more confusing and harder to read.
We could create "fake employees" to set up the services, but the reality is that different hotel staff members will handle the appointments. Additionally, in the attachment, you can see how all the bookings are “stuck” together, making it impossible to verify individual reservations, customer information, or payment details. The backend behaves as if one person booked the entire group, which is not ideal for us.
We also considered using the "events" feature, but it doesn’t seem to fit our needs.
Is there a way to show all appointments individually instead of grouping them by service, time, and employee?
Thanks for reaching out to us. As you already noticed, if there are some appointments booked on the same day, for the same employee, Amelia will store it as a group appointment. Unfortunatelly, there is no other way to display these appointments, since they will always be stored as group appointments. To preview them, you can go to the Appointment section and then expand the particular appointment, under which you will find all appointments separately. You would need to click on the pencil icon and from there you can edit the appointments.
Hi, We run a small hotel on the outskirts of the city and plan to sell "day tickets" using your plugin. We checked the backend of a friend who uses the plugin for her spa, and we noticed that appointments with the same service, time, and employee are automatically grouped together. This is a problem for us because our staff consists of the general hotel team, and grouping the bookings would only make it more confusing and harder to read.
We could create "fake employees" to set up the services, but the reality is that different hotel staff members will handle the appointments. Additionally, in the attachment, you can see how all the bookings are “stuck” together, making it impossible to verify individual reservations, customer information, or payment details. The backend behaves as if one person booked the entire group, which is not ideal for us.
We also considered using the "events" feature, but it doesn’t seem to fit our needs.
Is there a way to show all appointments individually instead of grouping them by service, time, and employee?
Thanks!
Attached files: Screenshot 2024-09-27 at 16-30-27 Nothing here.png
Hi Paul,
Thanks for reaching out to us. As you already noticed, if there are some appointments booked on the same day, for the same employee, Amelia will store it as a group appointment. Unfortunatelly, there is no other way to display these appointments, since they will always be stored as group appointments. To preview them, you can go to the Appointment section and then expand the particular appointment, under which you will find all appointments separately. You would need to click on the pencil icon and from there you can edit the appointments.
Kind Regards,
Stefan Petrov
[email protected]
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