We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3733799
Compatibility between Elementor Popup and wpDataTables
Closed

Comments

  • Demonipo started the conversation
    September 27, 2024 at 4:49pm

    (Issue was initially posted on this link)


    There's an issue with wpDataTables where, if it's inserted into an Elementor popup, any table functionality it should've have doesn't work. 

    Sorting, searching, changing the number of rows, even the style is different than if put on the page normally.

    As an attachment, I send a video where I create a popup with both the wpDataTables widget, as well as Elementor's Shortcode widget and inserting the table shortcode in it. Afterwards, I test the first popup in a pre-existing page and the second one in a new page created while recording.

    Regarding what's running on this website (related to the actions took in the video): Wordpress 6.6.2, Elementor 3.24.4 and Elementor Pro 3.24.2, wpDataTables Free 3.4.2.24, Flatsome theme 3.19.6 (other website I tested this on and initially created a ticket in Wordpress for is running Neve Free 3.8.11)

    Just in case, regarding security plugins: Wordfence Free 7.11.7 and Really Simple Security Free 9.0.2

    Attached files:  2024-09-27 17-27-49.mkv

  •  1,894
    Miloš replied
    September 30, 2024 at 3:06pm

    Hi Demonipo,

    Thank you for going through all the details in the Video - we can clearly see how the issue happens on your Site with the Elementor PopUp and our table(s).

    Our QA Team did further tests and they are able to reproduce this issue on our test site, so we can officially confirm it is flagged as a bug.

     

    Our developers isolated the bug, and they'll add it to their queue for fixing.

     They will do their best to build a fix as soon as possible.

     We don't have an ETA on when the fix will be available, but please keep a lookout on our wpDataTables changeLog.

    It will be stated there during updates which bug fixes have been implemented at each update. If they create a fix in between updates, I will make sure to send it to you.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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