We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
For a couple of days I have had problems with reservations, I have plenty of time between appointments and it doesn't let me book sometimes. I'm sending you a video so you can see an example, today the 26th, I want to book with a masseuse between one massage and another, having plenty of time, and without having specified any margin time between massages to be able to book and it doesn't let me.
Attached files: Video de WhatsApp 2024-09-26 a las 15.47.43_a0e62a3b.mp4
Video de WhatsApp 2024-09-26 a las 15.48.03_36a028ff.mp4
In the time that the workers receive, they are two hours ahead of schedule.
Hello there,
Thank you for reaching out to us.
Employee work hours
Buffer time for that service
Try and turn off option called remove Google/Outlook time slots in settings integrations
Perhpas this emplyoee has something sat as busy in their calendar
2. As for 2 hours difference make sure that you have the same time zone in employee modal as it is in your WordPress
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Employee work hours.
8 h day all time inside
Buffer time for that service
0min
Try and turn off option called remove Google/Outlook time slots in settings integrations.
All was off
Perhpas this emplyoee has something sat as busy in their calendar
the problem is with all employeers
2. As for 2 hours difference make sure that you have the same time zone in employee modal as it is in your WordPress
Everything I see has Spanish time Madrid
Hello agian,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables