Hi, my IT director and I have been trying to set up the notification credentials in Amelia for a few weeks now and keep seeing an error. When I try to send a test email I get a spinning loading message for a long time (attached) and an error mesasge "Email has not been sent" (attached)
An issue with email notifications could be caused by several reasons:
Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
Your website has a PHP version of less than 7.
The credentials are not correct.
There's something else blocking the notifications from being sent.
If you're using Gmail, please check out this article for detailed setup instructions.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Hi, my IT director and I have been trying to set up the notification credentials in Amelia for a few weeks now and keep seeing an error. When I try to send a test email I get a spinning loading message for a long time (attached) and an error mesasge "Email has not been sent" (attached)
Attached files: Screen Shot 2024-09-26 at 8.24.25 AM.png
Screen Shot 2024-09-26 at 8.27.38 AM.png
Hello Holly,
Thank you for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Kind Regards,
Uros Jovanovic
[email protected]
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