We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Can you help me. i just upgraded from starter to standard licence with the amelia schedule system. i have put the licence key into my wordpress but it doesnt work. in my tms plugin store my standard licence is telling me the licence is active on onelengthnederland.nl
Hello Jeroen,
Thanks for reaching out to us. You would need to remove the starter license from the plugin section and then install the standard license again. After that, you need to enter the purchase code in the Activation settings and Amelia will recognize the domain and license. Please note that if you already have your license activated on another site, you won't be able to have the same license on multiple websites. This depends on the number of domains that you've purchased the license for. In that case, you would need to deactivate the license from the other website and enter it here.
Of course, let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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hello,
I dont understand.
You would need to remove the starter license from the plugin section and then install the standard license again.
can you explain this with screenshots?
thanks.
.
Attached files: license.png
Hi Jeroen,
There is a section called Plugins, here it is
You need to deactivate and remove Amelia from here
And then install Amelia Standard again. You would then need to enter the purchase code in Activation settings and it will be recognized.
You can download standard version from your TMS store account.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables