After updating to the latest version of Amelia, our customers are experiencing issues when booking their classes using packages. Specifically, when they select an available slot and attempt to book, a "slot is unavailable" error appears. This issue is occurring across all services and time slots.
Interestingly, single-purchase bookings seem to be working fine without any issues.
To resolve this temporarily, we have rolled back to the previous version of Amelia from our staging site, and everything is working smoothly again.
Are you aware of anyone else experiencing this issue, or is there a known fix?
No we are not aware of any such issue. When you see this notice then the time slots are booked but they are not removed due to integration of Google or Outlook settings. Option events returned should be set to 2500/999 so that booked time slots can be removed.
We have no other reports of such issue and we can not replicate it if you can create a staging site then on staging site install latest version create short one minute video of the issue and do the same for the same time slot on live site with previous version.
If you are able to replicate the issue for the same appointment send us those short videos and admin access to staging site.
I have been using the previous version of Amelia for some time without any issues. Yesterday, I updated Amelia on our staging site first, and it seemed to work fine at first. Based on that, I proceeded with the update on our live site. However, sometime later, our customers reported that they were unable to book classes using their packages, receiving a "No slot available" error when trying to book certain classes. (The slots are available in the backend.)
Some classes can be booked, while others cannot. I had to reinstall an earlier version, but this didn't resolve the issue either, so it seems the problem may not be related to the update.
I inspected the errors using Chrome DevTools when attempting to book a slot and noticed multiple errors related to a form field element ID. I believe this might be causing the issue, but I’m not sure how to resolve it.
Please find the attached screenshots showing the console errors. Could you kindly investigate this and find a solution? We’re having to manually process bookings at the moment, which is not ideal.
I will provide access to both the live and staging sites (both running the newest version of Amelia). It may be best to implement any fixes on the staging site first before applying them to the live site. Additionally, I will share fake customer account details in the next message so you can test the bookings.
We will test this as a customer to see the errors live there is no other way. If we managed to replicate the error we will get to the bottom of this. But can be easy fix if you set events returned to 50 in calendar integration instead to 2500/999 this can cause this issue. Talkto you soon.
We just got the feedback from our QA and they have told us that there is a bug and this should be fixed in the next update. We will try to implement it as soon as it is possible and we do apologise for the inconvenience.
We wish you all the best and hope you have a wonderful day ahead.
Unfortunately, no, if there is some immediate fix we would send it to you. But this is something that needs to be resolved and out dev team is already working on it. As soon as fix is ready they will release the update.It should be soon and our dev team is doing their best to resolve this as soon as possible. Once again we do apologise for the inconvenience.
We wish you all the best and hope you have a wonderful day ahead.
You can try and enable option Show booking slots in client time zone in general settings. Please enable this and try and hopefully this will currently help with this solution.
We wish you all the best and hope you have a wonderful day ahead.
Hello Marko, thank you for your reply. I have enabled that option and so far everything seems to be working again. Thank you for this temporary solution and we will be awaiting a permanent fix.
Hello Marko, just wanted to give you an update that after enabling the timezone option made services from Step By Step booking form to show "The Slot is Unavailable" for some services and some time slots...
This temporary solution worked for most of the users but unfortunately there is no other solution until the fix is implemented with the update by our dev team. They are working on it and as soon as it is possible they will implement it in Amelia. Once again we do apologize for inconvenience.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Hello Team,
After updating to the latest version of Amelia, our customers are experiencing issues when booking their classes using packages. Specifically, when they select an available slot and attempt to book, a "slot is unavailable" error appears. This issue is occurring across all services and time slots.
Interestingly, single-purchase bookings seem to be working fine without any issues.
To resolve this temporarily, we have rolled back to the previous version of Amelia from our staging site, and everything is working smoothly again.
Are you aware of anyone else experiencing this issue, or is there a known fix?
(We use Amelia with WooCommerce)
Thank you
Andzelika
Hello there,
Thank you for reaching out to us.
No we are not aware of any such issue. When you see this notice then the time slots are booked but they are not removed due to integration of Google or Outlook settings. Option events returned should be set to 2500/999 so that booked time slots can be removed.
We have no other reports of such issue and we can not replicate it if you can create a staging site then on staging site install latest version create short one minute video of the issue and do the same for the same time slot on live site with previous version.
If you are able to replicate the issue for the same appointment send us those short videos and admin access to staging site.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marko,
I have been using the previous version of Amelia for some time without any issues. Yesterday, I updated Amelia on our staging site first, and it seemed to work fine at first. Based on that, I proceeded with the update on our live site. However, sometime later, our customers reported that they were unable to book classes using their packages, receiving a "No slot available" error when trying to book certain classes. (The slots are available in the backend.)
Some classes can be booked, while others cannot. I had to reinstall an earlier version, but this didn't resolve the issue either, so it seems the problem may not be related to the update.
I inspected the errors using Chrome DevTools when attempting to book a slot and noticed multiple errors related to a form field element ID. I believe this might be causing the issue, but I’m not sure how to resolve it.
Please find the attached screenshots showing the console errors. Could you kindly investigate this and find a solution? We’re having to manually process bookings at the moment, which is not ideal.
I will provide access to both the live and staging sites (both running the newest version of Amelia). It may be best to implement any fixes on the staging site first before applying them to the live site. Additionally, I will share fake customer account details in the next message so you can test the bookings.
Thank you
Andzelika
Attached files: Screenshot 2024-10-16 at 08.53.24.png
Screenshot 2024-10-16 at 08.53.56.png
Screenshot 2024-10-16 at 08.53.06.png
Hello again,
We will test this as a customer to see the errors live there is no other way. If we managed to replicate the error we will get to the bottom of this. But can be easy fix if you set events returned to 50 in calendar integration instead to 2500/999 this can cause this issue. Talkto you soon.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We just got the feedback from our QA and they have told us that there is a bug and this should be fixed in the next update. We will try to implement it as soon as it is possible and we do apologise for the inconvenience.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marko, the issue still persists and it happens on certain classes only. You have tried to book intermediate classes - those seem to be all fine.
Some of beginners, healthy spine, mix ability and jumpboards classes can’t be booked.
I can do a video for you.
So theres no quicker solution than waiting for an update? We have now to do a lot of bookings manually which is very time consuming
Hello again,
Unfortunately, no, if there is some immediate fix we would send it to you. But this is something that needs to be resolved and out dev team is already working on it. As soon as fix is ready they will release the update.It should be soon and our dev team is doing their best to resolve this as soon as possible. Once again we do apologise for the inconvenience.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
Can you try this as a possible current solution.
You can try and enable option Show booking slots in client time zone in general settings. Please enable this and try and hopefully this will currently help with this solution.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marko, thank you for your reply. I have enabled that option and so far everything seems to be working again. Thank you for this temporary solution and we will be awaiting a permanent fix.
You too have a great day.
Kind Regards,
Andzelika
Hello Marko, just wanted to give you an update that after enabling the timezone option made services from Step By Step booking form to show "The Slot is Unavailable" for some services and some time slots...
Kind Regards,
Andzelika
Hello again,
This temporary solution worked for most of the users but unfortunately there is no other solution until the fix is implemented with the update by our dev team. They are working on it and as soon as it is possible they will implement it in Amelia. Once again we do apologize for inconvenience.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables