We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
sms notification is not working anymore. i paid recently 10 Dollars , then it was on ca. 18 Dollars. that was on 18. september. sinse yesterday a customar said he did not recieve a notification, and i saw that the balance was -13 Dollars . this cant be. since then there was only five messages.
Attached files: Unbenannt.PNG
Same here i ma facing this issue
Hello there,
Thank you for reaching out to us.
Due to a system issue, charges for SMS messages sent earlier this year were not deducted from your balance at the time. The issue has now been resolved, and the charges for those SMS messages have been applied to your account, which has affected your current balance.
If you require further assistance, we can provide a detailed log of your recharges and a breakdown of each SMS message along with its corresponding charge. Alternatively, you can access this information directly by visiting the Notifications page and selecting the SMS Messages tab within your account.
Please let us know if you would like us to send the detailed logs or if you have any additional questions. We are happy to assist with any concerns you may have.
Kind Regards,
Marko Davidovic [email protected]
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