My balance is $-157 which is impossible, because there aren't a lot of messages being sent and just a couple of days ago I recharged my account. Is this only a front end bug?
Due to a backlog, charges for SMS messages sent earlier this year were not deducted from your balance due to a system issue. This issue has been resolved, and the charges for those previously sent SMS messages have now been applied to your account. This adjustment has impacted your current balance.
Hello there,
Thank you for reaching out to us.
Can you please open your own separate ticket we will explain all in response below.
So assist you further, we can provide a detailed log showing all your recharges and a breakdown of each SMS message with its corresponding charge. Alternatively, you can view this information directly in your account by accessing the Notifications page and selecting the SMS Messages tab.
Please let us know if you would like us to send the detailed logs or if you have any further questions. We are here to help clarify any concerns you may have.
It is still showing $-147.5947 so I need an explanation of all my SMS spendings and the recharges that I have made because even if you haven't charged me back then I still have recharged my account so the math doesn't seem to be okay
We will send you a log of your SMS notifications as soon as we receive this from our billing team.
And Jess you can open a ticket in pre purchase category we cannot help you on someone else's ticket. Send us your purchase code also so that we can check if your license is valid and active.
My balance is $-157 which is impossible, because there aren't a lot of messages being sent and just a couple of days ago I recharged my account. Is this only a front end bug?
Attached files: Screenshot at Sep 24 16-29-57.png
Screenshot at Sep 24 16-29-34.png
I have had this too!!
Kind Regards,
Marko Davidovic
[email protected]
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It is still showing $-147.5947 so I need an explanation of all my SMS spendings and the recharges that I have made because even if you haven't charged me back then I still have recharged my account so the math doesn't seem to be okay
Hi Marko,
I am unable to create my own ticket as my purchase code is not being accepted.
Hello Art,
We will send you a log of your SMS notifications as soon as we receive this from our billing team.
And Jess you can open a ticket in pre purchase category we cannot help you on someone else's ticket. Send us your purchase code also so that we can check if your license is valid and active.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables