Hello Nail Jolly,

Thanks for reaching out to us. Please double check if the WP user only has one user role assigned. This might be an issue with the mixed roles. Amelia Manager doesn't have all the options as an Admin, but they should be able to log in to the backend, just as an Admin. 

Hello Nail Jolly,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Nail,

Thanks, but i'm missing the URL of the webpage where the website is hosted. Can you please provide the URL, as well? 

Hello, thanks again but it says that the email address is wrong 

Can you please double check again and send it one more time? 

Hi Nail Jolly,

Unfortunatelly, it's still the same. I've tried https://nailjolly.com/wp-login.php

and it still giving me this issue 

Perhaps, you can disable this "DoLongin Security" and I can try again.

Hi Nail Jolly,

I see, i've actually seen a similar issue on the other ticket where this error appears and it was related to a conflict with the third party plugin. It was related to the plugin "check-email", but I guess it's an isolated case. Anyway, you can double check this, as well. 

Hi Nail Jolly,

Well, this is an updated version of Amelia, so you can definitely install 7.8.1 first and see if the issue persists.