We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Tables are not displaying on Mozilla Firefox browser on Windows 10 Pro computer which just so happens to be the browser our client uses. Screenshot attached. The search facility etc are displaying but not the table headers and the cell content. I can confirm the tables display perfectly on Chrome browser.
Attached files: image.png
Hi Jim,
My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly.
This will not happen again, thank you very much for your patience.
When I visit the URL from the ticket, we are not able to see any table on that Page on Chrome/Mozilla.
For example, if you have a server-side processing table and you use any active caching on a page - there will be an issue. If that is the case, please disable caching for any page where you have a server-side table.
If you wish us to take a closer look, it is best to also send us WP-Admin/Administrator user credentials, so we can check out the table back-end, as well.
Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Here is a URL with tables
https://corridorconnections.com.au/suppliers/sun-hydraulics/sun-hydraulic-bodies/
Hi Jim,
I am able to see the table - I am on a Windows 10 Pro OS, visiting the Page from the latest Mozilla :
Can you ask your client to please check did they update their Mozilla to the latest version?
If not, see if they can update it, and purge cache of the browser, then refresh the Page.
Does this perhaps solve the issue?
If not - can they open the browser's developer console, and check in the Network and Console tabs - is there any error they can find?
If so - please check the error text and send it to us - and a screenshot of the error(s) if possible.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Just out of interest I went to take a peek at your site Jim, and your tables are soooo fast !
Are you still using WpDataTables ?
How did you get them to be so responsive ?
Hi David
The website has it's own dedicated hosting. Also my team are super smart with this sort of thing. The source data sits on a Google sheet. Cheers. Jim Radford