We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Team,
I recently encountered this problem that was mentioned in the topic below about 4 years ago!
https://tmsplugins.ticksy.com/ticket/2263691/
And there is still this problem on the latest version, Is there a plan to fix it? Or at least there is a way to solve this problem manually?
BR
Hi Sina,
Our developers are working on isolating the bug.
They will do their best to build a fix as soon as possible.
We still don't have a realistic ETA on when the fix will be available, but please keep a lookout on our wpDataTables changeLog.
It will be stated there during updates which bug fixes have been implemented at each update. If they create a fix in between updates, I will make sure to send it to you.
2. In regards to a manual workaround :
Looking at that old ticket, as you can see, the user suggested this workaround can be possible for the time being until we release a fix in the future.
The user wrote in the first message :
There is workaround (changing position for masterdetail from zero to the next free position), but this is annoying bug.
Every time when i change query i have do this workaround.
So, you can try the user's suggested workaround and we will notify you if we create a working fix in between updates in the meantime.
Kind Regards,
Miloš Jovanović
[email protected]
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