We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Bonjour,
Je rencontre un problème avec l'extension Amelia sur mon site WordPress. J'ai configuré l'intégration avec Google Agenda, mais je remarque qu'un rendez-vous sur trois seulement est ajouté dans mon Google Agenda.
J'ai vérifié plusieurs éléments :
Cependant, malgré tout cela, il semble que certains rendez-vous ne soient pas synchronisés correctement. Ce problème impacte la gestion de mon emploi du temps et entraîne une mauvaise expérience pour mes clients.
Pourriez-vous m'aider à diagnostiquer et corriger ce problème ?
Merci d'avance pour votre assistance.
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Hello,
I am experiencing an issue with the Amelia plugin on my WordPress site. I have set up the integration with Google Calendar, but I noticed that only one out of three appointments is being added to my Google Calendar.
I have checked several aspects:
However, despite this, it seems that some appointments are not being synchronized correctly. This issue is affecting my schedule management and is causing a poor experience for my clients.
Could you please help me diagnose and fix this issue?
Thank you in advance for your assistance.
Hello asimpleworker,
Thanks for reaching out to us. Try increasing the "Maximum Number Of Events Returned" to higher number (2500). You can find this option in Google Calendar settings. I believe that this is related to this option since the sync is properly configured, otherwise, you would not be able to see the appointments at all.
Please note that it might take some time for Google Calendar to sync the changes, but let me know if it works.
You also need to enable "remove busy slots" in order to change this number.
Kind Regards,
Stefan Petrov
[email protected]
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Hello Stefan,
I have already modified this setting as per the recommendations, but unfortunately, it did not resolve the issue.
Thank you in advance for your assistance.
Best regards, asimpleworker
Hello asimpleworker,
Thanks for the access, but I would need the admin permission. This user doesn't have all the permissions needed. Can you please change to admin permissions?
Kind Regards,
Stefan Petrov
[email protected]
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Hello,
Thanks again for the credentials. Unfortunatelly, I wasn't able to reproduce this issue. I've booked a couple of appointments for test employees, and here is how they are shown on the Google Calendar
The configuration is correct, I don't see any issues, even the maximum number of events is increased.
Kind Regards,
Stefan Petrov
[email protected]
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I understand your point; however, some of my clients' appointments are not reflected in my calendar. Here is a list of appointments that I had to add, as they were not included in the attached file.
i can't upload the picture, so here's a link to download it : https://www.swisstransfer.com/d/a742fd4f-31a6-470f-b2f6-71d86715dc18
Hello asimpleworker,
Thanks for the link, but, even if it try again I'm still able to see all the appointments on Google Calendar, therefore I'm not able to reproduce the issue. It's important to note that the appointments created before the sync are not visible on the Google Calendar. Only the appointments created after the sync will be visible on the Calendar.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables