We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Amelia,
First thanks for a very powerful plugin! :)
We have a problem setting up our Yoga classes for our yoga teacher "Jullius"
Even though we have assigned Jullius to the classes AND also filled out the specific time slots where he will be available (in his employee settings), the booking calendar on the frontpage for some reason displays some different time slots.
Can you tell us what is wrong here?Thanksin advance!
--------
FYI:
For the moment we only have one employee (Julius)
He is offering 4 different types of yoga classes during the week
You can see the public booking page here:
https://lifeisgreat.dk/jullius/
Here is what we have set up in the backend for Jullius
Monday
08:15 - 09:30
Hatha Sun
09:45 - 11:15
Yin Yoga
17:30 - 18:45
Hatha Moon
19:00 - 20:30
Yin Yoga
Tuesday
08:15 - 09:30
Hatha Sun
09:45 - 11:15
Yin Yoga
17:30 - 18:45
Hatha Moon
19:00 - 20:30
Yin Yoga
Wednesday
08:15 - 09:30
Hatha Sun
09:45 - 11:15
Yin Yoga
18:00 - 19:15
Thursday
09:45 - 11:15
Yin Yoga
17:30 - 18:45
Yoga for mænd
19:00 - 20:30
Yin Yoga
Friday
08:15 - 09:30
Hatha Sun
09:45 - 11:15
Yin Yoga
Hello there,
Thank you for reaching out to us.
Glad to hear you like it. First check the employee work hours in employee modal not in general work hours.
The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.
When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:
My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.
You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.
If this is fine then you need to check time zone settings.
In general settings if you enabled show time slots in customer time zone then time slots will show in time zone that is set on your device when you check so check that also
And Amelia follows time zone that is set in WordPress and also check time zone that is set in employee work hours.
One of these should help.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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