We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
You've got the wrong files linked in the download email from two days ago - it's not the updated plugin, it's wdt-master-detail.zip instead.
Hello,
I checked with our QA Team and the developers. They did some tests and for us, it arrived correctly, we cannot reproduce the issue.
We got two separate Emails, one for wpDataTables and the other for Master-Details add-on, for both we can see the download link works as it should.
Here is a screenshot of how our inbox looks with the two separate Emails :
So as we are unable to reproduce this issue, and at the moment you are the first user who reported it;
can you please show us some screenshots of how your Email looks exactly, and if you can record a Video of your screen so we can see how it looks when you try to use the download link?
If the Video can't be attached to the ticket, you can upload it to weTransfer and send a download link.
If it shows any sensitive details, please mark the reply as PRIVATE, for security, then only we can see it.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables