First of all please check if you are using the latest version of Amelia (see attachment).
If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:
After that, please try sending an SMS to your number to send a test notification to check if it worked or not.
Please note: SMS often has a status queued but is actually sent.
It is not refreshed automatically.
You have to press the little refresh icon next to the "queued" status, to see the actual message status.
If it does not work, can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our server?
ping smsapi.wpamelia.com
Also, can they whitelist this IP address: 116.203.87.139?
like the login screen doesnt work, it just spins trying to login, tested on multiple sites, deactivated other plugins, cant find what issue is. Started a few days ago out of the blue. hadnt changed anything. tried making new account to... nothing works.
for sms login issue, i even made new wordpress install just to try to see if it works. on a fresh wordpress install with nothing else on it, still same issue where i cant login or sign up for sms.
SMS login not working, and i checked, theirs no Amelia update available.......
SMS not working either. Texts notifications not being sent.
Hello Adam,
Thank you for reaching out to us.
First of all please check if you are using the latest version of Amelia (see attachment).
If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:
Updating the plugin to the latest version
After that, please try sending an SMS to your number to send a test notification to check if it worked or not.
Please note: SMS often has a status queued but is actually sent.
It is not refreshed automatically.
You have to press the little refresh icon next to the "queued" status, to see the actual message status.
If it does not work, can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our server?
Also, can they whitelist this IP address: 116.203.87.139?
I look forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Amelia is on current version as I already stated.
Amelia SMS login is not working, like to sign in with email and password... so if i cant login to that i cant do the other steps.....
like the login screen doesnt work, it just spins trying to login, tested on multiple sites, deactivated other plugins, cant find what issue is. Started a few days ago out of the blue. hadnt changed anything. tried making new account to... nothing works.
did the ping, and whitelist, same issue.
also on one site nothing showing now.... plugin pages dont load
Attached files: nothing loads or shows.png
for sms login issue, i even made new wordpress install just to try to see if it works. on a fresh wordpress install with nothing else on it, still same issue where i cant login or sign up for sms.
see can’t even make new account…..
Attached files: ScreenRecording_09-19-2024 19-04-38_1.mp4
fixed issue. Turned out to be Imunify 360 tool installed on Lunix servers. Need to whitelist amelia it with that tool.
Hello Adam,
Glad to hear that the issue has been resolved.
I will have this ticket closed now.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables