We are having a hard time with a few issues with the plug-in. I run a baseball training company, and I am constantly getting new customers who want to see the training packages I offer. Problem 1) The training packages are only visible on a mobile device IF THE CUSTOMER REGISTERS to the site. I need to disable this and no one on my staff can figure out how to do this. 2) Customers CANNOT ACCESS AN UPDATED CALENDER on their profile page to book the credits they have already purchased from their mobile phone. Most people view my site from their mobile device, and it is causing issues with booking. 3) I need to install a generic calendar on my booking page so they can see availability before they purchase a session or package. I need this to display first, and we cannot figure out how to convert it. Please contact me and help me with these issues!
When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
2. If we understand they do not see Amelia when they are not login in WordPress. This is most likely issue with some page optimizer. Plese turn this off and see if the booking form shows when you are logged off
3. This is not possible. They must first choose emplyoee and service and location and Amelia based on that can only then show the avaliabitly since available dates and times depend on that
Only if you have 1 employee 1 location 1 service form can show calendar straight away since there is no choice to be made.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. Our policy is to have one issue or question per ticket.
We wish you all the best and hope you have a wonderful day ahead.
We are having a hard time with a few issues with the plug-in. I run a baseball training company, and I am constantly getting new customers who want to see the training packages I offer. Problem 1) The training packages are only visible on a mobile device IF THE CUSTOMER REGISTERS to the site. I need to disable this and no one on my staff can figure out how to do this. 2) Customers CANNOT ACCESS AN UPDATED CALENDER on their profile page to book the credits they have already purchased from their mobile phone. Most people view my site from their mobile device, and it is causing issues with booking. 3) I need to install a generic calendar on my booking page so they can see availability before they purchase a session or package. I need this to display first, and we cannot figure out how to convert it. Please contact me and help me with these issues!
Hello there,
Thank you for reaching out to us.
When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
1. Customers can see their appointment in their profile in customer panel. YOu can read more about it on this link https://wpamelia.com/front-end-customer-panel-2-0/
2. If we understand they do not see Amelia when they are not login in WordPress. This is most likely issue with some page optimizer. Plese turn this off and see if the booking form shows when you are logged off
3. This is not possible. They must first choose emplyoee and service and location and Amelia based on that can only then show the avaliabitly since available dates and times depend on that
Only if you have 1 employee 1 location 1 service form can show calendar straight away since there is no choice to be made.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. Our policy is to have one issue or question per ticket.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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