Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user,
FTP credentials and the database access ( Either link with credentials for PHPMyAdmin or Hosting Panel),
so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the All-in-One WP Migration plugin. It will generate a file that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
Please note that this file will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
The plugin is causing a critical issue on our website after the recent update. Please see attached screenshots for reference.
Attached files: Screenshot 2024-09-16 at 5.24.33 PM.png
Screenshot 2024-09-16 at 5.24.54 PM.png
Hello there,
Thank you for reaching out to us.
Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user, FTP credentials and the database access ( Either link with credentials for PHPMyAdmin or Hosting Panel), so our developers can debug the plugin, and see what's going on? If you're not able to provide us with a staging site, can you clone your website? If yes - I'll ask you to install the All-in-One WP Migration plugin. It will generate a file that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it. Please note that this file will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Please reply in private response.
Kind Regards,
Marko Davidovic
[email protected]
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