We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The plugin is causing a critical issue on our website after the recent update. Please see attached screenshots for reference.
Attached files: Screenshot 2024-09-16 at 5.24.33 PM.png
Screenshot 2024-09-16 at 5.24.54 PM.png
Hello there,
Thank you for reaching out to us.
Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user, FTP credentials and the database access ( Either link with credentials for PHPMyAdmin or Hosting Panel), so our developers can debug the plugin, and see what's going on? If you're not able to provide us with a staging site, can you clone your website? If yes - I'll ask you to install the All-in-One WP Migration plugin. It will generate a file that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it. Please note that this file will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Please reply in private response.
Kind Regards,
Marko Davidovic [email protected]
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