We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
We are running latest version 7.7.1 and we have a bug where in the Approved notification emails the duration time FROM - TO is wrong and show as 1 astronomical hour for an event that's 4 astronomical hours.
Best regards
Hello there,
Thank you for reaching out to us.
Not sure what the difference is exactly but we do not have such bugs.
Amelia works like this
1. You see the booking in backend in time zone that you set in WP
2. Employee will see it in the time zone that you set in employee modal
3. Customer will see it on the time zone that is set on their device
4. If the issue is calendar then you or your customer must set the correct time zone in your calendar
Hope this helps in case it does not please send us screenshots of the issue and screenshots of the mentioned settings.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
The issue is not in the time zones I am talking about the Duration of the appointment. The booked appointment duration is 4 hours but in the confimation email from Amelia the customer and the employee receive info that the appointment if for 1 hour duration.
Hello again,
What placeholder you are using? You need to use this
%appointment_duration%
And we have tested this and all is working fine
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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Our email template has:
%appointment_date% от %appointment_start_time% до %appointment_end_time%
I think %appointment_end_time% - doesn't consider the duration of the appointment?
Hello again,
You can see in our screenshot that this placeholder work on our end so it should work on our end also but if it does not we can test this and check on your site if you give us temporary admin credentials.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
Yes your placeholder works but I am not talking about the %appointment_duration% placeholder. I am talking about the following placeholders:
%appointment_date% from %appointment_start_time% to %appointment_end_time%
As I mentioned in my previous reply: I think %appointment_end_time% - doesn't consider the DURATION of the appointment?
Can you comment on that?
Thanks!
Hello again,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We have just tested this and we still do not have an issue and we cannot replicate this
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables