When you set a service with custom duration, such as 2h ou 3h. If you are on the customer panel and you want to reschedule the service, it comes with the default duration of the booked service. For me it should come with the same custom duration of the booked service.
This is important because the customer has paid for 2 ou 3h hours and he wants to reschedule for the same amount of time. If he can only reschedule for 1h this is not ok.
Yes, this is how it works at this time and when they try to reschedule the default value comes up. We are aware of this but at this time this is not possible to change I'm afraid. Once there are no more technical obsticals we will try and change this but for now this is not possible to achieve Im afraid. The must cancel this appointment and then they need to book a new one custom duration can not be rescheduled at this time.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Hello,
When you set a service with custom duration, such as 2h ou 3h. If you are on the customer panel and you want to reschedule the service, it comes with the default duration of the booked service. For me it should come with the same custom duration of the booked service.
This is important because the customer has paid for 2 ou 3h hours and he wants to reschedule for the same amount of time. If he can only reschedule for 1h this is not ok.
Thanks in advance for your investigation.
Best Regards,
Grégoire
Hello there,
Thank you for reaching out to us.
Yes, this is how it works at this time and when they try to reschedule the default value comes up. We are aware of this but at this time this is not possible to change I'm afraid. Once there are no more technical obsticals we will try and change this but for now this is not possible to achieve Im afraid. The must cancel this appointment and then they need to book a new one custom duration can not be rescheduled at this time.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables