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  Public Ticket #3724479
upgrade is not working
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  •  1
    Mia started the conversation

    i have upgraded the package to standard but is not updating on the website

  •   Marko replied privately
  • Jessey replied

    What was the resolution here I'm having the same issue.

  •  1,562
    Marko replied

    Hello there,

    Please open your own ticket since other users will get each of your question and our replies and we do not want to disturb other users.

    Upgrade is not automatically done it needs to be updated manually.

    You can download Amelia from your profile in our store. We can not send you folder in public response and since this is not your ticket we can not send it here either. 

    We are sending you a short instruction on how to update Amelia to the latest version.

    Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

    Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

    When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

    Hope this helps. 

    Should you have any further inquiries, we kindly request that you open your own tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic
    [email protected]

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