We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3724445
Cart not showing correct order
Closed

Comments

  • Jem Wallis started the conversation
    September 13, 2024 at 7:03pm

    After a Woocommerce update overnight our booking system has failed. Initially appointments weren't landing in the cart and now after updating a few plug ins it looks like the cart is reading another appointment.  When following through with the order to the checkout page it does allow you to book the planned appointment, but I can't work out how to resolve the failing cart page.

  •  1,705
    Uroš replied
    September 16, 2024 at 11:20am

    Hello Jem,

    Thank you for reaching out to us.

    For this purpose, you will have to enable one hidden option: 

    This is not automatically enabled once you install the plugin and I will show you how to do it:

    1. Update the plugin to the latest version

    2. Access Amelia Settings/Payments, and expand the WooCommerce section. Scroll down to the last rule. Right-click just below it and click on "Inspect":

    6327449717.png

    In the console, you will see the following. Click on the last div:

    6575667097.png

    On the right-hand side panel, you will see this:

    2287319917.png

    Uncheck that option, like so:

    5271540571.png

    A new slider will appear below the last rule in WooCommerce settings (in Amelia):

    5910293711.png

    Enable it and save these settings. Please note that once you enable the slider, it will automatically hide again, but don't worry about it.

    The changes previously applied should remain intact since the hidden setting modifies the database once enabled, and it stays enabled after each update - similar to all settings in Amelia. So, once you enable the plugin, there's no need to go over the same changes again.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables