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  Public Ticket #3724445
Cart not showing correct order
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  • Jem Wallis started the conversation

    After a Woocommerce update overnight our booking system has failed. Initially appointments weren't landing in the cart and now after updating a few plug ins it looks like the cart is reading another appointment.  When following through with the order to the checkout page it does allow you to book the planned appointment, but I can't work out how to resolve the failing cart page.

  •  1,500
    Uroš replied

    Hello Jem,

    Thank you for reaching out to us.

    For this purpose, you will have to enable one hidden option: 

    This is not automatically enabled once you install the plugin and I will show you how to do it:

    1. Update the plugin to the latest version

    2. Access Amelia Settings/Payments, and expand the WooCommerce section. Scroll down to the last rule. Right-click just below it and click on "Inspect":

    6327449717.png

    In the console, you will see the following. Click on the last div:

    6575667097.png

    On the right-hand side panel, you will see this:

    2287319917.png

    Uncheck that option, like so:

    5271540571.png

    A new slider will appear below the last rule in WooCommerce settings (in Amelia):

    5910293711.png

    Enable it and save these settings. Please note that once you enable the slider, it will automatically hide again, but don't worry about it.

    The changes previously applied should remain intact since the hidden setting modifies the database once enabled, and it stays enabled after each update - similar to all settings in Amelia. So, once you enable the plugin, there's no need to go over the same changes again.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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