We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Ik have made a service +packages (package consists of n appointments) on https://fibreations.nl/strippenkaart/. Customers can buy a package without planning appointments. If they want to plan appointments afterwards within their package, I want to send one notification which states all planned appointments with use of the placeholder %recurring_appointments_details%
This doesn't work. The employee as well as the customer are receiving three emails when a customer plans three appointments. The placeholder %package_appointments_details% is only available in the 'package bought' notification. Is there something I'm missing? Or is this a feature request?
Kind regards, Karin.
Hello Karin,
Thank you for reaching out to us.
The recurring placeholder only works with recurring appointments, and the package placeholder only works with packages, and thus when an individual appointment from a package is booked, the "Appointment approved" template will be sent out to customers.
Please let me know if that helps you.
Kind Regards,
Uros Jovanovic
[email protected]
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