Ik have made a service +packages (package consists of n appointments) on https://fibreations.nl/strippenkaart/. Customers can buy a package without planning appointments. If they want to plan appointments afterwards within their package, I want to send one notification which states all planned appointments with use of the placeholder %recurring_appointments_details% This doesn't work. The employee as well as the customer are receiving three emails when a customer plans three appointments. The placeholder %package_appointments_details% is only available in the 'package bought' notification. Is there something I'm missing? Or is this a feature request?
The recurring placeholder only works with recurring appointments, and the package placeholder only works with packages, and thus when an individual appointment from a package is booked, the "Appointment approved" template will be sent out to customers.
Hi,
Ik have made a service +packages (package consists of n appointments) on https://fibreations.nl/strippenkaart/. Customers can buy a package without planning appointments. If they want to plan appointments afterwards within their package, I want to send one notification which states all planned appointments with use of the placeholder %recurring_appointments_details%
This doesn't work. The employee as well as the customer are receiving three emails when a customer plans three appointments. The placeholder %package_appointments_details% is only available in the 'package bought' notification. Is there something I'm missing? Or is this a feature request?
Kind regards, Karin.
Hello Karin,
Thank you for reaching out to us.
The recurring placeholder only works with recurring appointments, and the package placeholder only works with packages, and thus when an individual appointment from a package is booked, the "Appointment approved" template will be sent out to customers.
Please let me know if that helps you.
Kind Regards,
Uros Jovanovic
[email protected]
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