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Hi, since yesturday morning, the Amelia SMS notification is not working at all. And i'm unable to log to my SMS Notification account also
Thank You
Hello,
Thank you for reaching out to us.
First of all please check if you are using the latest version of Amelia (see attachment).
If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:
Updating the plugin to the latest version
After that, please try sending an SMS to your number to send a test notification to check if it worked or not.
Please note: SMS often has a status queued but is actually sent.
It is not refreshed automatically.
You have to press the little refresh icon next to the "queued" status, to see the actual message status.
If it does not work, can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our server?
Also, can they whitelist this IP address: 116.203.87.139?
I look forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi! Thanks for adviced us. The whitelisting of the IP work! Everything is back, thank you !
i'm having same issue. No update for amelia avalible. sms doesnt work, and cant even log into sms account.
Hello Adam,
We have responded to your ticket.
Hugo, thank you for the update on this.
Glad to hear that the issue has been resolved.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables