As indicated on our website, if you are from a country where VAT or GST applies, a VAT/GST charge will be added to the transaction:
During purchase, you can leave your company's VAT number, so if that VAT number checks out, the VAT is automatically deducted from the transactions.
If the VAT number of your company is not registered during the purchase, you can reach out to Paddle after the purchase and they will retroactively refund the VAT amount.
If that happens, here are the instructions, first please go to this Paddle Support Page, then hit "Chat to Support".
At first, you will see their Bot, just start a subject about "VAT refund", then ask for "Human support" and they will pass you to a live person to get your VAT refund.
At the moment it is like that, we don't have a better way if that happens, but we will be here if you have any questions or need any advice.
Greetings,
I need to pay as a company, but when entering the VAT ID it says that it cannot be validated. What can I do to resolve this?
Best regards,
Gregor, Zavod Oskrbal
Attached files: error.png
Hello there,
Thank you for reaching out to us.
Our plugins are being sold through a reseller (Paddle),
and the only payment methods are PayPal or credit cards. Their receipt contains their VAT number.
More about Paddle tax and compliance here.
As indicated on our website, if you are from a country where VAT or GST applies, a VAT/GST charge will be added to the transaction:
During purchase, you can leave your company's VAT number, so if that VAT number checks out, the VAT is automatically deducted from the transactions.
If the VAT number of your company is not registered during the purchase, you can reach out to Paddle after the purchase and they will retroactively refund the VAT amount.
If that happens, here are the instructions, first please go to this Paddle Support Page, then hit "Chat to Support".
At first, you will see their Bot, just start a subject about "VAT refund", then ask for "Human support" and they will pass you to a live person to get your VAT refund.
At the moment it is like that, we don't have a better way if that happens, but we will be here if you have any questions or need any advice.
Kind Regards,
Marko Davidovic [email protected]
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