We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Greetings,
I need to pay as a company, but when entering the VAT ID it says that it cannot be validated. What can I do to resolve this?
Best regards,
Gregor, Zavod Oskrbal
Attached files: error.png
Hello there,
Thank you for reaching out to us.
Our plugins are being sold through a reseller (Paddle),
and the only payment methods are PayPal or credit cards. Their receipt contains their VAT number.
More about Paddle tax and compliance here.
As indicated on our website, if you are from a country where VAT or GST applies, a VAT/GST charge will be added to the transaction:
During purchase, you can leave your company's VAT number, so if that VAT number checks out, the VAT is automatically deducted from the transactions.
If the VAT number of your company is not registered during the purchase, you can reach out to Paddle after the purchase and they will retroactively refund the VAT amount.
If that happens, here are the instructions, first please go to this Paddle Support Page, then hit "Chat to Support".
At first, you will see their Bot, just start a subject about "VAT refund", then ask for "Human support" and they will pass you to a live person to get your VAT refund.
At the moment it is like that, we don't have a better way if that happens, but we will be here if you have any questions or need any advice.
Kind Regards,
Marko Davidovic [email protected]
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