Hello Adrian,

Thank you for reaching out to us.

Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, please make sure that the "Remove Google Calendar Busy Slots" option is enabled on the Amelia/Settings/Integrations/Google Calendar page. Also, you can increase the "Maximum Number Of Events Returned" option as well.

Hello Adrian,

Thank you for the update on this.

Can you please let me know what the value of the "Maximum Number Of Events Returned" option on the Amelia/Settings/Integrations/Google Calendar page is?

If it is less than 500, set it to 500 and test it out afterwards.

Let me know if that works for you.

Hello Adrian,

Thank you for the update on this.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Adrian,

Thank you for the update on this.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Hello Adrian,

Thank you very much for your patience.

I can see that you have an older version of the Amelia plugin.

Can you please update the plugin to the latest version (7.7.1), test it out, and let me know if it works or not?

Looking forward to your reply.

Hello Adrian,

An update: I updated the plugin to the latest version, just test it out now and let me know if it works or not.

Looking forward to your reply.

Hello Adrian,

Do I have your permission to create a separate employee and connect them to a Google Calendar and test this out?

Looking forward to your reply.

Hello Adrian,

My apologies for asking, what is preply calendar and preply events?

Looking forward to your reply.

Hello Adrian,

Are those busy events in Google Calendar or some other type of events?

Looking forward to your reply.

Hello Adrian,

I created a new employee and added a busy event in Google Calendar and that day was not bookable on the front-end.

It could be that you created a busy event on the wrong calendar on your Google account.

Please let me know if that works for you.

Hello Adrian,

Only the busy events that are part of one calendar (the one that is chosen for an employee) will be synced with Amelia.

Now, are those "reply" events part of the same calendar that your employee is connected to?

Not the same google account, but rather the same calendar.

Looking forward to your reply.

Hello Adrian,

As I could not replicate this issue with my employee and my calendar, can you please provide me with access to your Google calendar to see what the exact issue is?

Looking forward to your reply.

Hello Adrian,

Please check the following article for this purpose.

Looking forward to your update.

Hello Adrian,

Here is why: the calendar that your employee is connected is to "[email protected]" calendar and not the "Horario en Preply" calendar that you shared with me.

This is what I mentioned before.

To resolve this, I would suggest that you change the connection to Google Calendar from "[email protected]" to "Horario en Preply".

Hello Adrian,

Thank you for clarifying your situation. I understand the frustration you're experiencing, and I appreciate your patience as we work through this issue together.

However, I must confirm that, to my knowledge, Amelia has never allowed for the synchronization of more than one calendar at a time. This means that, unfortunately, only one calendar can be synced with Amelia, which can limit your ability to manage appointments across multiple platforms effectively.

I understand that this is not the ideal solution for your needs, especially since you were able to work with both calendars previously. I would like to explore alternative options or potential workarounds that might help you achieve the functionality you require.

Thank you for your understanding, and I look forward to finding a resolution that meets your needs.

Hello Adrian,

Thank you for your patience as we clarify this matter. To clarify, it’s the same Google account you are using, not different calendars. Within that single Google account, you can indeed have multiple calendars; however, only one can be synced with Amelia at a time. I can assure you that this has always been the case.

The recommended solution would be to consolidate all your events into one calendar and use that specific calendar to connect with your employees. This way, you can streamline your scheduling and ensure everything functions smoothly.

I understand how essential this is for your operations, and I appreciate your understanding as we work to find the best solution for your needs.

Hello Adrian,

Thank you for reaching back out to us.

Please check the following article for this purpose.

Hello Adrian,

This feature will be implemented in one of the future updates, but there is no ETA at the moment.

Please let me know if you have any other questions.