Hi Eduardo,

Can you please confirm which browser and which version of it you are using when this issue happens?

Please open your browser's developer console and check if you see any errors there.

If so, please screenshots of the error(s) and send it to us or you can record a Video of your screen.

This is crucial as it can help us isolate the issue.

Then, if you can try a different browser and let me know if the issue happens on multiple browsers?

We will keep following up with urgency.

Thank you.

Hi Eduardo,

Thank you very much, these errors will be very useful, from the first screenshot.

For now, we have a number of users who experience the same issue, but it happens to different users on different browsers.

For example, there is another user who sent me the same error in the console screenshot - but they are using Mozilla Firefox.

For that user, it works perfectly on Chrome.

Can you try some other browsers, see if Mozilla Firefox ( latest one) does not throw any errors for you?

You can also try any others, like Brave, Opera, anything like that and let me know if one of them works without issues on your end.

If so, it will help us if you can use any other that works properly and don't change or do any action on Chrome - I am passing these screenshots to our Developers and we will advise if you can do any specific step or check further for Chrome in the meantime.

Thank you very much again for your patience and cooperation on this.

Hi Eduardo,

This new issue you have shown in the video and the screenshot is something else.

At the start of the ticket, you were unable to load the plugin back-end pages, but now you are trying to import the Excel file and make a Manual/editable table, when your server throws the critical error.

We have experience with this, so we can advise.

- Can you check how many columns and how many rows you have in this source Excel?

For example, if it has more than several thousand rows, like ~ 5, 6 thousands :

In regards to importing the data via  a file,

Data that has more than few thousand rows can  sometimes not be imported in this way directly via the plugin ( depending on the server) - this is a limitation that is coming from WordPress itself combined with server performance.

But there is a solution.

What you can do is, if you get errors, and it does not work importing directly through our plugin,

 you can then import the file, in form of Excel, CSV, or spreadsheet directly in your database via your database management tool, such as PhPMyAdmin.

And then you will be able to create a simple SQL query based table from this database table, by using this query (for example):

SELECT * FROM table_1

Let me know if that was perhaps the case.

If not, can you send me the Excel file - so I will reproduce and isolate the issue here?

If it can't be sent on the ticket directly, just upload to weTransfer and send me a download link.

If it has any sensitive data, mark the reply as PRIVATE, then only we can see it.