Hi Michel,

This is how our reseller, Paddle renewal system for subscription-based licences works.

Every subscription-based license is set to renew every year, on the date of purchase, unless you unsubscribe through the store. 

If you need to cancel the license, go to "My licenses", then find the license you need,

Hit the "three dots" at the top right,

and here you will see the "Cancel Subscription" button :

If you unsubscribe, you will not be charged on the next renewal date, and after that date passes, you will still be able to use the plugin (the version you updated to last before the subscription expired), but you won't be able to receive new updates, and you won't have access to premium support.

That being said, I can understand the situation, so we will refund you for this year's renewal charge.

The funds will be in your account within the following couple of business days.

I just wanted to ask, if you could be so kind to let us know the reason for the cancellation decision, is it perhaps some technical issue of not being able to achieve a certain use-case, missing functionalities, etc?

It would be great if we can know the reason for cancellation, just if we need to pass it to our developers, if there are any features missing for your use-case, they can work on it for the future, etc.

Thank you.