We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3720791
Limiting package reservations to package validity period
Closed

Comments

  • Rodrigo Chiong started the conversation
    September 9, 2024 at 2:06pm

    Hi!

    We need to restrict package reservations only to the period the package is valid. Currently, if a package ends tomorrow with available reservations, the user can book a service for next week (because we allow users to book 4 weeks in advance site-wide).  

    That means that those packages end up lasting longer than they should, since users can book at the end of the package duration, and still book services outside the packages validity period.

    How can we limit package reservations to the package end date? We tried with WP Hooks but found no documentation on the package and booking objects and its properties to implement this in code.

    Thanks in advance for your help! 

  •  1,696
    Uroš replied
    September 10, 2024 at 3:28pm

    Hello Rodrigo,

    The duration you set is for the package while the appointments within a package are defined by the "Period available for booking" in Amelia's General Settings or individual settings of a service. So, if you sell a package with 10 appointments, and set the duration of the package to be 1 year, your customers will have 1 year to book those 10 appointments.

    However, the appointments within a package can be booked as far ahead as you configured the "Period available for booking in advance" in Amelia's General Settings, or individual service setting. For example, if this is set to 30 days, at the time when an appointment is being booked, the customers will be able to choose the dates 30 days from TODAY. Defining the duration of the package doesn't define the availability of appointments.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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