Is there any way to set an effective expiration date for the services included in a package? Let me explain:
Let's say I sell a service for which the period available for booking in advance is 15 days and I create a package that includes this service and set an expiration date for the package of 30 days. If the customer waits till the 30th day to book an appointment he will still be able to book the appointment for 15 days later, so the effective expiration date of the package is not being 30 days as I wanted to, but 45 days. This is a huge problem for me, how can I solve it?
The duration you set is for the package while the appointments within a package are defined by the "Period available for booking" in Amelia's General Settings or individual settings of a service. So, if you sell a package with 10 appointments, and set the duration of the package to be 1 year, your customers will have 1 year to book those 10 appointments.
However, the appointments within a package can be booked as far ahead as you configured the "Period available for booking in advance" in Amelia's General Settings, or individual service setting. For example, if this is set to 30 days, at the time when an appointment is being booked, the customers will be able to choose the dates 30 days from TODAY. Defining the duration of the package doesn't define the availability of appointments.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Is there any way to set an effective expiration date for the services included in a package? Let me explain:
Let's say I sell a service for which the period available for booking in advance is 15 days and I create a package that includes this service and set an expiration date for the package of 30 days. If the customer waits till the 30th day to book an appointment he will still be able to book the appointment for 15 days later, so the effective expiration date of the package is not being 30 days as I wanted to, but 45 days. This is a huge problem for me, how can I solve it?
Hello there,
Thank you for reaching out to us.
The duration you set is for the package while the appointments within a package are defined by the "Period available for booking" in Amelia's General Settings or individual settings of a service. So, if you sell a package with 10 appointments, and set the duration of the package to be 1 year, your customers will have 1 year to book those 10 appointments.
However, the appointments within a package can be booked as far ahead as you configured the "Period available for booking in advance" in Amelia's General Settings, or individual service setting. For example, if this is set to 30 days, at the time when an appointment is being booked, the customers will be able to choose the dates 30 days from TODAY. Defining the duration of the package doesn't define the availability of appointments.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
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