As previously announced via banners and our newsletters, support is no longer available through this platform.
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You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Where can I find the official invoice for my purchase please? I can see the preview, but it's not a downloadable PDF.
Hello Benjamin,
Thank you for reaching out to us.
Please log into our store and under "My Licenses" click on the Three Dots:
From here, go to View your invoices. The invoices show all previous changes on your card, so it will show you the invoice for the initial purchase and any potential upgrades you may have gone through:
When you click on "Download Invoice", you will see the same receipt you received in your inbox when you initially purchased the plugin. This action doesn't actually download the invoice (yet), but when it opens a new page, you can print it in PDF by hitting CTRL+P on your keyboard, and then choosing the "Destination" as "Save to PDF":
Kind Regards,
Uros Jovanovic
[email protected]
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