We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The search function on ticksy doesn't work. I usually check for answers there first, but I can't search anymore...
Now my real support question:
Hi, I can't set up custom pricing on an event:
https://prnt.sc/-cRFaaEkjdXA
notification = Custom/regular pricing adjustments are not permitted for events with confirmed attendees. But there are no attendees for this event yet!
How do I get around this restriction?
thanks.
Hello there,
Thank you for reaching out to us.
Unfortunately, currently this feature is not available in Amelia. You can not go around this. The price can not be changed if you have attendees already as it is shown. When you see any notice in Amelia it shows for a reason and you can not go around it. The only thing that perhpas you can do is to remove attendees that booked already then you should be able to adjust the price and then add those attendees back to that events. This is possible workaround and we do not see any other way to achieve this.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Hi Elisabet
I have worked out a workaround in order to bring the Ticksy search function up, as search does not currently work on the 'homepage' of where all public tickets are.
Click into any public ticket, and then hit the magnifying glass to bring up the search box...it should work then
Cheers
Thanks Lyle that works indeed! Great you figured this out and shared your solution!
Marko, thanks for your reply. Removing attendees does work. The strange thing is, when I tried to enter custom pricing yesterday and was confronted with the restriction warning, there were NO attendees for this event. That's why I reached out to Amelia support. When I checked again this morning, I noticed that the admin that had added the event, had also registered as an attendee which is the reason why the restriction warning appeared apparently.
So my problem has been solved now, but it does seem like a buggish situation where Amelia shows the restriction to me, but did NOT show any attendee for this event at the time. Maybe a sychronization thing?
Hello again,
Glad to hear that all is fine now. We can not know what has caused this but at some point you have created conflict of roles and it is a matter of time when Amelia will develop other issues. You cannot be customer and admin or admin and emplyoee at the same time.
Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc. Check in customer section if you have users with same mail and admin and employee.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It’s crucial to avoid role conflicts within the system to ensure everything functions smoothly. Just like managing user roles, it’s important to manage your subscriptions efficiently. For example, having a single Netflix account ensures seamless streaming across devices without any issues!
Hello again,
This is mostly due to the way WordPress works so at this time we can not influence this at this time.
Should you have any further inquiries, we kindly request that you open your own ticket for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables