We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I believe I have set the SMTP correctly up (I use Brevo SMTP). Assuming I have, I started customizing (and translating) the notification emails. But upon testing one, I got a vague Error message from Amelia.
The console says:
"amelia-booking-notif…ec4b92fb6c8b94.js:1 [
Deprecation] Listener added for a 'DOMNodeInserted' mutation event. Support for this event type has been removed, and this event will no longer be fired. See https://chromestatus.com/feature/5083947249172480 for more information.
t @ amelia-booking-notif…ec4b92fb6c8b94.js:1"
Can you help me figure out where I failed in setting this up?
Best regards,
Thorri
Hello Thorlakur,
Thank you for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uroš,
I followed this up with Brevo Support, who made me aware that I had used the wrong port when setting Amelia up (should have used port 465, instead of 587). Changing that solved the issue.
You may close this ticket.
Best regards,
Thorri
Hello Thorlakur,
Glad to hear that the issue has been resolved.
I will have this ticket closed now.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables