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  Public Ticket #3719742
problème avec l'upgrade vers pro
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  • Gagnol Clara started the conversation

    Bonjour,

    J'ai upgrade mon plugin Amélia en payant pour passer en version Pro, depuis j'ai des onglet dans le plugin qui ne s'affiche plus (tableau de bord, rdv,...).

    Egalement les fonctionnalités présentent dans la version pro notamment "les ressources" qui ne sont pas accessibles. 

    J'ai déjà tenté de réinstallé le plugin et de désactivé la licence pour la réactiver, mais rien de fonctionne.

    Pouvez vous m'aider?

    ---------------------------

    Hello,

    I upgraded my Amelia plugin by paying the extra for the pro version.

    Since then, some of the plugin's tabs no longer display. The dashboard, or appointments for example. And the features available with the pro version aren't activated either.

    I've already tried reinstalling the plugin and reactivating the license number, but it doesn't work. 

    Can you help me? 

    Clara Gagnol


  •  1,564
    Marko replied

    Hello there,

    Thank you for reaching out to us.

    This is not done automatically you need to manually update new version that you have updated. 

    You can download Amelia from this link https://we.tl/t-XnAaUFa9Qa

    We are sending you a short instruction on how to update Amelia to the latest version.

    Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

    Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

    When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

    Hope this helps. 

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic
    [email protected]

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