We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I've set up woocommerce payments and selected this option:
Redirect page:
Amelia Add to calendar page
But when I purchase a session, it just redirects me to woocommerce's 'order received' page with a summary of the order. There doesn't seem to be a second way to select a day for that booking purchased for that session. Or at least I'm not being able to find it.
Do I need to create this page myself or does Amelia create it automatically. If the first, how do I assign it as the Amelia Add to Calendar page?
Thanks!
Eugenie
Hi,
I just want to add that I was trying to create a Woocommerce product for the booking and thought the behaviour would be that after buying it, users would be redirected to the Add to calendar page.
I'm beginning to feel that that's not how it works. With the arrangement I've managed to create, the package has to be bought directly from within Amelia, then buyers are redirected to the Woocommerce cart page.
This process is ok, but I'd much rather have the first scenario in place. If there's a way to do that, it'd be great to know.
Thanks,
Eugenie
Hi Eugenie,
Thanks for reaching out to us. You can configure the "add to calendar" option, but since the WooCoomerce is enabled, it will forward to the WooCoomerce checkout/cart page, that's true. But, when the customer finishes the WooCoomerce cart process, the confirmation window will be shown with the congratulations page. This is when customers can see the option to "Add to Calendar". So, when the WooCoomerce process is done, then Amelia will show the information that the booking is completed.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
Thanks. I think the problem is that I complete misunderstood the 'add to calendar' function. I initially thought you could add the booking as a product and buy it like any other product. The only difference is that at the end, you get directed to the Amelia page to book the date. But I now realise that was a misunderstanding. I think I get it now.
Thanks!
Hi Eugenie,
No problem at all, i'm glad that i could help.
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables