We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good morning,
How can my client cancel or reschedule their appointment? I don't see an option on the front end or in notifications for it to do this
THANKS
Hello Vincent,
Thank you for reaching out to us.
For that purpose, you will need to enable the "Allow customers to reschedule their own appointments" option on the Amelia/Settings/Roles/Customers page to allow this on the customer panel.
You can also configure this in notifications by adding the following HTML code:
Let me know if that works for you.
Kind Regards,
Uros Jovanovic
[email protected]
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