I’m using Amelia to manage my clients’ appointments and payments via WooCommerce. I’ve noticed that clients are not receiving the notifications from Amelia, even though they are configured correctly. I’ve attached my email logs and notification settings.
Thanks for reaching out to us. You should be using SMTP protocol instead of WP Mail. Emails sent with WP mail are usually flagged as spam and therefore not always sent. Instead, we recommend using SMTP, you can more information on this link.
Thanks for your help! I want to use my professional email ([email protected]). When I send a test email from the Amelia plugin, it works fine, but when a new order/appointment is made, the client doesn’t receive the notification from Amelia. They only get the notification from WooCommerce, so the email seems to be working correctly from WordPress.
It's not about the email, it's about the email parameters. You should have a proper username and password, as well as the host configured. The reason why you see an email sent from WordPress is that the WP mail might work, but the other emails are usually flagged as spam and therefore they end up in a spam folder or they are not sent, at all. For that reason, we recommend the SMTP protocol so try configuring it for SMTP and let us know if it works.
Thanks for your help! I want to use my professional email ([email protected]). When I send a test email from the Amelia plugin, it works fine, but when a new order/appointment is made, the client doesn’t receive the notification from Amelia. They only get the notification from WooCommerce, so the email seems to be working correctly from WordPress.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I’m still having the same issue – I haven’t received the confirmation email from Amelia for clients. I tried sending a test email from Amelia, and that worked fine, but the automatic emails from Amelia after a client books aren’t coming through. My payment method is through WooCommerce, and while clients are receiving the WooCommerce emails, they aren’t getting the ones from Amelia.
I’m still not receiving notifications from Amelia v7.8.2, neither for myself nor for my clients. I checked my email logs in WordPress and found that notifications were working well about four months ago. I haven’t made any changes to my website configuration since then, except following the support team’s suggestion to set up my email using SMTP.
Could you please help me troubleshoot this further? I would really appreciate any assistance to get notifications back to normal. Thank you very much!
Thank you for reaching out about the notification issue with Amelia v7.8.2. I understand how important it is to have notifications working properly.
Could you please let me know if you are using a third-party plugin for the SMTP connection? This information could help us troubleshoot the issue further.
Thank you for your cooperation, and I look forward to your reply!
No, I am not using any third-party plugin for SMTP. I am only using an email logs plugin. I’ve been using this plugin for several years alongside Amelia without any issues.
I am attaching a screenshot of my active plugins for your reference.
Hi,
I’m using Amelia to manage my clients’ appointments and payments via WooCommerce. I’ve noticed that clients are not receiving the notifications from Amelia, even though they are configured correctly. I’ve attached my email logs and notification settings.
Thanks for your help.
Attached files: Screenshot 2024-09-04 at 11.24.51 AM.png
Screenshot 2024-09-04 at 11.17.56 AM.png
Hi isaac,
Thanks for reaching out to us. You should be using SMTP protocol instead of WP Mail. Emails sent with WP mail are usually flagged as spam and therefore not always sent. Instead, we recommend using SMTP, you can more information on this link.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello,
Thanks for your help! I want to use my professional email ([email protected]). When I send a test email from the Amelia plugin, it works fine, but when a new order/appointment is made, the client doesn’t receive the notification from Amelia. They only get the notification from WooCommerce, so the email seems to be working correctly from WordPress.
Any help would be appreciated!
Hi isaac,
It's not about the email, it's about the email parameters. You should have a proper username and password, as well as the host configured. The reason why you see an email sent from WordPress is that the WP mail might work, but the other emails are usually flagged as spam and therefore they end up in a spam folder or they are not sent, at all. For that reason, we recommend the SMTP protocol so try configuring it for SMTP and let us know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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hello
Hello,
Thanks for your help! I want to use my professional email ([email protected]). When I send a test email from the Amelia plugin, it works fine, but when a new order/appointment is made, the client doesn’t receive the notification from Amelia. They only get the notification from WooCommerce, so the email seems to be working correctly from WordPress.
Any help would be appreciated!
Attached files: Screenshot 2024-09-16 at 11.57.02 AM.png
Screenshot 2024-09-16 at 11.56.50 AM.png
Hello Isaac,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Isaac,
Thank you for the update on this.
Please test it out now and let me know if it works for you or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello Uroš,
I’m still having the same issue – I haven’t received the confirmation email from Amelia for clients. I tried sending a test email from Amelia, and that worked fine, but the automatic emails from Amelia after a client books aren’t coming through. My payment method is through WooCommerce, and while clients are receiving the WooCommerce emails, they aren’t getting the ones from Amelia.
Thanks!
Attached files: Screenshot 2024-09-25 at 10.55.04 AM.png
Hello Isaac,
Thank you for the update on this.
I will let you know as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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I have same problem with the site and setting are correct. But it wont send notification to clients.
Also want to use Company email.
Hello Erkki,
Please create a separate ticket for this issue and we will assist you with it.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello,
I’m still not receiving notifications from Amelia v7.8.2, neither for myself nor for my clients. I checked my email logs in WordPress and found that notifications were working well about four months ago. I haven’t made any changes to my website configuration since then, except following the support team’s suggestion to set up my email using SMTP.
Could you please help me troubleshoot this further? I would really appreciate any assistance to get notifications back to normal. Thank you very much!
Attached files: Screenshot 2024-10-26 at 6.42.40 PM.png
Screenshot 2024-10-26 at 6.42.08 PM.png
Hello,
I appreciate your patience.
Thank you for reaching out about the notification issue with Amelia v7.8.2. I understand how important it is to have notifications working properly.
Could you please let me know if you are using a third-party plugin for the SMTP connection? This information could help us troubleshoot the issue further.
Thank you for your cooperation, and I look forward to your reply!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
No, I am not using any third-party plugin for SMTP. I am only using an email logs plugin. I’ve been using this plugin for several years alongside Amelia without any issues.
I am attaching a screenshot of my active plugins for your reference.
Thank you!
Attached files: Screenshot 2024-10-30 at 9.00.23 AM.png
Hello Isaac,
Thank you for the update on this.
I will let you know as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Isaac,
As it still works fine with the same email on the other website, then this is a specific issue with your website (server).
Can you please reach out to your hosting provider and ask them if there is any setting that could be disrupting the SMTP connection on your website?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables