Hello there,

Thank you for reaching out to us.

1. They cannot be refunded automatically you must click on a refund button for them to be refunded.

Payments passed through online payment methods (PayPal, Stripe, Mollie, RazorPay, or WooCommerce) automatically have a “Paid” or “Partially Paid“ status. For a payment using an “On-site” method, the payment status and paid amount have to be updated manually. Click the “Details” button to open the details dialog for the chosen payment. Here you can see the detailed information for the individual payment, change the payment data, refund, or delete the payment. By clicking on the “Pen” icon in the dialog footer, a small dialog will appear from where you can update the paid amount and the payment status.

Using the “Refund” button at the bottom of the “Details” window, you can initiate a refund that will be processed through the online payment provider used to pay for the appointment/event.

Once you click it, Amelia will ask you to confirm this action:

After the refund has been completed, the status of the transaction will change to “Refunded”.

2. As for fees we can not influence this we only provide information that you can use Stripe or any other payment method with Amelia but all charges are done on their end and no one can influence this. 

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.