We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I have two different services in Amelia. For one service, I have set up email notifications for both the user and employee in the notification settings. However, for the second service, I'm not seeing an option to send different email drafts for both the employee and user. How can I configure this in the notifications settings?
Please assist
Hi Vrushabh,
Thanks for reaching out to us. All services created in the backend will be visible in the expanding menu when you create a new notification template. So, here -
When creating a new notification template, on the left side you will find the option to send them for both employees and customers
You would just need to select services from the expanding menu and configure the other parameters
Kind Regards,
Stefan Petrov
[email protected]
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