We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have defined a coupon but it is not working. (check 2 screenshot as attachment)
Attached files: coupon error.png
coupon saved.png
Hello there,
Thank you for reaching out to us.
Perhaps the issue is that deduction is 0
Or some other setting is missing.
Please delete this one purge cache and create a new one and see how it goes. We can confirm that we do not have issues with coupons and just in case we have tested this additionally now.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hey Marko,
I guess I figured what was the problem. I should have chosen the type of SERVICE when defining a coupon.
I guess this field should have been defined as a required field with a RES ASTRIX so no one would miss.
Thanks
Attached files: Screenshot 2024-09-03 133328.png
Hello again,
Yes, service must be chosen so that it can be applied on a booking form. And I agree this is a good suggestion and I will forward it to the appropriate sector but I can not make any promises.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables