When linking Outlook 365 to a user - Microsoft dialog box came up to accept as the Global admin user was already logged in on the browser so no need to login. I accepted the permissions dialog box then the option to connect Outlook for the user disappeared. It appears for a new user but you don't get anything for existing linked user - no option to remove or change login to 365?
You'll need to access your database (via phpMyAdmin, or some other database management tool) and access the wp_amelia_providers_to_outlook_calendar table (please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_providers_to_outlook_calendar table). Delete all rows from that table, and after that, you should be able to connect your employees to the Outlook Calendar.
I integrated outlook 365 with Amelia.
When linking Outlook 365 to a user - Microsoft dialog box came up to accept as the Global admin user was already logged in on the browser so no need to login. I accepted the permissions dialog box then the option to connect Outlook for the user disappeared. It appears for a new user but you don't get anything for existing linked user - no option to remove or change login to 365?
Hi Derek,
Thanks for reaching out to us.
You'll need to access your database (via phpMyAdmin, or some other database management tool) and access the wp_amelia_providers_to_outlook_calendar table (please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_providers_to_outlook_calendar table). Delete all rows from that table, and after that, you should be able to connect your employees to the Outlook Calendar.
Please, let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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