We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
The SMS messages are currently being sent from a number that starts with the +1 code (which is a foreign number for Turkey). Is there any way to use my own restaurant name, "Kairos Restaurant & Cocktail"? Also, the pricing for the SMS service you provide is quite expensive for me. Is it possible to use another service from Turkey?
Hello there,
Thank you for reaching out to us.
We have alpha sender option where you should be able to set your name to show. Certain countries don't allow alpha sender id or require a registration before it can be used (including Australia). Unfortunately, our integration does not currently support registration. Serbia does not require this and that is why it is showing on our test messages.
Here you can see supported countries: https://help.twilio.com/articles/223133767-International-support-for-Alphanumeric-Sender-ID
As for the price unfortunately you can not use your provider and at this time you can only use one of ours but there is chance that this will available in the future but we cannto make any promises in that regards at this time.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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