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  Public Ticket #3716241
Price LTD deal
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  • Uriah started the conversation

    Why does he got changed?

    From 2,589 to 3,129 :/

  •  1,596
    Marko replied

    Hello there,

    Thank you for reaching out to us.

    I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send us some screenshots or a short one-minute video?


    Kind Regards, 

    Marko Davidovic [email protected]

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  • Uriah replied

    The price is currently what you can see in the picture, before it was lower. I was waiting for the moment when I would have money to purchase the product, but after the current price change, unfortunately I feel like I will have to give up.

    Attached files:  Screenshot 2024-09-02 162312.png

  •  1,596
    Marko replied

    Hello again,

    We have annual and lifetime. Annual licenses are cheaper than lifetime 

    5878075230.png

    Perhpas the price of annual license suits you more.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead.  


    Kind Regards, 

    Marko Davidovic [email protected]

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  • Uriah replied

    Hello,

    It is possible, and it may be better for me to give up your supplement and look for a more reliable and safer alternative. A service that will be willing to let me feel like its customer according to my requirements and needs, not just its own. An annual subscription is not for me & you are the only one who benefits from it.

    If you do a sale and then play with its prices, it's really not nice. or attracting customers.

    If you made a certain price/offer - stay reliable about it. Or does your customers' money have no value?

    You can't tell me that it has to do with the currency, there is no connection between the exchange rate and your price. ($150 difference?!)

    Could it be that the discount was 50% and then you decided to change it to 40% without notifying? just like that?

    Thanks, Disappointed with you before I tried your service.
    Have a nice day.

  •  1,596
    Marko replied

    Hello again,

    We truly regret any disappointment you may be experiencing, and we appreciate your feedback. However, it’s important to consider that maintaining a consistent, year-round maximum discount isn't always practical. Prices and discounts naturally fluctuate over time based on various factors, and this is a common practice across many industries. While there are times when we can offer a 50% discount, there are also occasions when we can only extend 40%, 30%, or sometimes less.

    It's also worth noting that many companies, including ours, adjust discounts periodically, with some offering promotions for just a few days each year. Given this, it's not typical for companies to announce changes in discount structures in advance. While we understand the desire for greater discounts, our current offering of 40% is still quite generous, and unfortunately, we cannot exceed this at the moment.

    We sincerely appreciate your understanding and value your continued support. We wish you all the best and hope you have a wonderful day ahead!

    Kind Regards, 

    Marko Davidovic [email protected]

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  • Uriah replied

    This is not a discount that is consistent throughout the year, but a specific one that was for a certain period of time when during that time the price change was made (3 days, not after they ended and then started again). As someone who regularly follows the exchange rate of the dollar and the euro in this respect there was no reason for a price difference.

    It may be acceptable for you to change the prices during the sale itself without any advance notice or preparation, but not for a wide audience of future customers. Especially if he expects and waits for it patiently.

    The price that was was an opportunity for me that I had been waiting for a long time to purchase your package in the sale that was, but in view of the change as I mentioned I will have to look at an alternative that will be really reliable.
    At the end of the day trust is everything especially when it comes to LTD packages.
    The unreliability or the ability to maintain a continuous line may also manifest itself in the other services of the company and unfortunately I would not want to fall there.

    I wish I could say thank you, Months of wait ended simply in disappointment.

  •  1,596
    Marko replied

    Hello again,

    We sincerely apologize for any frustration this may have caused and appreciate your understanding. To clarify, the recent price adjustment was not influenced by fluctuations in the exchange rate between dollars and euros. The primary reason for the change is that it is not typical or sustainable for any company to offer a product at a 50% discount throughout the year. Such a steep discount is intended to be a limited-time offer, providing exceptional value during specific periods. When you initially saw the product at a 50% discount, it was indeed a great opportunity to make a purchase.

    We understand that pricing changes can be unexpected, but it's important to note that no company typically announces upcoming changes to their discount policies. The current 40% discount still presents significant savings, but as with all promotional offers, it’s subject to change. Future discounts may vary, and while we can't guarantee when or if a 50% discount will return—perhaps during events like Black Friday or New Year's—we encourage you to continue monitoring our prices. This way, you can seize the best possible opportunity when it aligns with your needs.

    Thank you for your continued interest and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead. 


    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

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