We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I need to somehow bulk-shift all of my site's existing appointments due to a time zone change.
When I first set up the site, I left everything in UTC, because I did not realize I needed to change to my time zone (PST Los Angeles).
Now, if I change my Wordpress timezone to PST, my services and Amelia's frontend booking interface changes appropriately - meaning, what used to be listed as "9am UTC" is now listed as "9am PST" - this is perfect, I just needed the UTC to PST label changed. This also works well for my employee hours.
However, for customers who have already made bookings, they made these bookings while the site was set to UTC. Now, if I change to PST, all of my existing bookings on my calendar shift back by 8 hours.
What I need is a way to bulk-shift all of my existing bookings forward by 8 hours that I can execute after I change my site's timezone to PST. I am comfortable doing this via a one-time Code Snippet, or any other backend approach. I could manually move every booking, but that amounts to several dozen bookings and I don't want to make any errors.
Let me know if this is achievable, thank you.
Hello there,
Thank you for reaching out to us.
Unfortunately, currently this feature is not available in Amelia. This is not achievable Im afraid. This must be done manually. We understand that this may cause a lot of manual work but this is a specific need so there is not way to achieve this in any other way then manually change the times for each appointment.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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