We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good day,
I am having issue with the edit appointment feature, I have set an appointment with a customer for 2:30pm the booking page showed appointment times in steps of 30 mins but when I try to switch to another employee or even change the time for that employee its only showing me time steps of an hour, please how can this be fixed? Here is a detailed screen recording https://screenrec.com/share/NkT2K1uBPY
Hi Michael,
Thanks for reaching out to us. This is because Amelia follows the employee work hours combined with the service duration, so when you change to another employee, he might have different work hours configured. When you go to User Role settings, Admin section, there is this option "Allow admin to book at any time"
If this is enabled, it will allow you to change the timeslots to any time regardless of the employee work hours.
Please, double-check and let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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