Hello,

Thank you for reaching back out to us.

For that purpose, you could connect the same Google Calendar to multiple employees to ensure that when one is booked, the other is blocked at that time slot.

Or, this can be done with Resources, but that feature is only available in Pro and Elite licenses.

Hello,

Thank you for the update on this.

Absolutely, this can work with Outlook as well. Since your client already has an Outlook connection set up, you're in a good position to utilize this functionality. To ensure that it works correctly, you'll need to make sure that the "Remove Outlook Calendar Busy Slots" setting is enabled. This is crucial, as it allows the system to recognize and block off times that are marked as busy in the Outlook calendar, preventing overbooking.

Regarding the employee settings, you're correct that the calendar should be configured not just globally but also specifically for each employee. This ensures that the availability for each service is accurately reflected based on the individual employee's schedule. Setting this at both the global level and for each employee will help avoid any discrepancies.

Additionally, the system does respect the set employee holidays. If you have employee holidays configured, the time slots for connected services will remain closed during those periods, ensuring that they do not inadvertently become available for booking. This integrated setup should provide a seamless and reliable experience for managing appointments across multiple sites while preventing any conflicts or overbooking.

Hello,

That is fine, I am looking forward to your reply.